COVID-19 Updates: Sorrento Newsagency
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COVID-19 Updates:
- We have now marked front counter to ensure social distancing
- We’ll try and go “cash-less” as soon as possible in anticipation for the school holidays
- We’ll also use “gloves” from now on
- When offering to “sign” for parcels, please ensure you “ask” to sign and not just “tell” customers that you are signing on their behalf
- Regarding general queries for high demand stock, unfortunately, demand will/has outstripped supply, so we will stop taking orders effective immediately as we’re spending way too much time answering questions for which we don’t have answers – please respond courteously by stating that we are unable to confirm when or if further supplies will be available
- Also attached is a “5 Tips for Dealing with Difficult Customers” flyer that you might find useful at this difficult time
- We have also placed a hand sanitizer dispenser at the counter for customers
Please remember to keep a good distance from customers at all times, wash your hands at least every 30 mins
Thanks to VANA Director Gerard Attwood on COVID19 – BEST RETAIL PRACTICE.
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